Esse Dew Pvt Ltd

refund policy

Refund and Cancellation Policy

we are committed to providing exceptional business services to our clients. We understand that circumstances may arise requiring cancellation or refunds. This Refund and Cancellation Policy outlines the terms and conditions governing cancellations and refunds for services purchased from Esse Dew Pvt Ltd .

1. Definitions

Service(s): Any business services offered by Esse Dew Pvt Ltd. through our website or directly.
Client: Any individual or entity that purchases or uses our services.

2. Cancellation Policy

2.1 Cancellation by Client

Clients may cancel the service by providing written notice to Esse Dew Pvt Ltd . at least 7 days before the scheduled commencement date.
A full refund will be issued minus any handling charges (see Section 3.3).
After Service Commencement:
- Cancellations made less than 7 days before service commencement or after services have begun are not eligible for a full refund.
- Partial refunds may be granted at Esse Dew Pvt ltd . discretion, based on the proportion of services rendered.

2.2 Cancellation by Esse Dew Pvt Ltd.

Esse Dew Pvt Ltd reserves the right to cancel any service due to unforeseen circumstances, including but not limited to lack of resource availability or technical issues.
In such cases, clients will receive a full refund with no administrative fees deducted.

3. Refund Policy

3.1 Eligibility for Refunds

Refunds are applicable only if the client has adhered to the cancellation terms outlined in Section 2.
No refunds will be issued for services explicitly marked as non-refundable at the time of purchase.

3.2 Refund Process

Clients must submit a refund request in writing to [email protected].
Refund requests should include the client's name, contact information, service details, and the reason for the refund.
Refunds will be processed within 10 to 14 working days after approval.

3.3 Administrative Fees

Handling charges ( fee of 10% of the service cost or INR 1,500 (whichever is lower) will be deducted from the refund amount to cover processing expenses.

4. Non-Refundable Services

Services that involve third-party costs, customized solutions, or express delivery are non-refundable.
Such services will be clearly identified as non-refundable at the time of purchase.

5. Exceptions

Force Majeure: No refunds will be issued for cancellations due to events beyond reasonable control, such as natural disasters, acts of war, or government regulations.
Violation of Terms: If services are terminated due to a breach of our terms and conditions by the client, no refunds will be provided.

6. Dispute Resolution

Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts located in Greater Noida , India.
Clients agree to attempt informal resolution by contacting Esse Dew Pvt Ltd before pursuing legal action.

7. Changes to This Policy

Esse Dew Pvt ltd. reserves the right to amend/change this Refund and Cancellation Policy at any time.
Changes will be effective immediately upon posting on our website. Clients are encouraged to review this policy periodically.

8. Contact Information

For questions or concerns regarding this Refund and Cancellation Policy, please contact us:

Email: admin@essedew.com
Address: E 1203 SPRING MEADOWS , GREATER NOIDA WEST 201306 , India

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.